TermsofService.

These Terms of Service ("Terms") govern your use of the website vzode.com and the services provided by Vzode ("Vzode", "we", "us", "our"), a digital marketing agency based in Battaramulla, Sri Lanka.

By using our website, requesting a quote, accepting a proposal, or engaging us for any service, you agree to be bound by these Terms. If you are engaging us on behalf of a business, you confirm that you have authority to bind that business.

Vzode provides creative and digital marketing services, including but not limited to:

• Website design & development — smart, user-friendly websites built to drive results.
• Content creation — words and visuals that connect, engage, and inspire action.
• Social media management — growing your presence and building community.
• AI automation — data-driven strategies that turn clicks into customers.
• Graphic design, branding & video editing — creative assets crafted for impact.

The specific services, deliverables, timelines, and fees for your project will be set out in a written quote, proposal, or agreement ("Project Agreement"). If a Project Agreement conflicts with these Terms, the Project Agreement prevails for that project.

Quotes are valid for 14 days from the date issued unless stated otherwise. A project begins once you accept the proposal in writing (including by email or WhatsApp) and pay the required deposit or first payment.

Work requested beyond the agreed scope — additional pages, designs, platforms, features, or campaigns — will be quoted separately and may affect the delivery timeline. We will always confirm additional costs with you before proceeding.

Depending on the project, we accept payment in one of the following structures, which will be confirmed in your Project Agreement:

• Deposit + balance — an advance deposit (typically 50%) to begin work, with the balance due on completion, before final handover of deliverables.
• Full payment upfront — for smaller or fixed-price projects.
• Monthly retainer / installments — for ongoing services such as social media management, content creation, and maintenance, billed at the start of each cycle.

Invoices are payable by the due date shown on the invoice. We may pause work, withhold deliverables, or suspend ongoing services if payments are overdue. Final files, website handover, and account access are released only after full payment is received.

All third-party costs — such as domains, hosting, premium plugins, stock assets, software licenses, and advertising spend — are charged separately unless expressly included in your quote.

Each project includes the number of revision rounds stated in your Project Agreement (typically two rounds per deliverable unless agreed otherwise). Revisions cover refinements to the agreed scope — not changes of direction, new concepts, or additions to scope, which are quoted separately.

Your timely feedback keeps projects on schedule. If we do not receive feedback or approval within 14 days of a request, we may treat the deliverable as approved and/or place the project on hold. Projects on hold for more than 60 days may be closed, with any restart subject to a re-engagement fee.

To deliver your project on time, we rely on you to:

• Provide accurate content, materials, branding assets, and credentials we reasonably request.
• Ensure you own or are licensed to use all content you supply to us (text, images, logos, video, music).
• Respond to feedback and approval requests within agreed timeframes.
• Use our services and deliverables lawfully, and not for anything misleading, infringing, or harmful.

You are responsible for the accuracy and legality of content you approve for publication, including advertising claims relating to your own products and services.

Your ownership. Upon receipt of full payment, ownership of the final approved deliverables transfers to you, except for third-party materials (fonts, stock assets, plugins, platforms) which remain subject to their own licenses.

Our ownership. We retain ownership of our working files, drafts, rejected concepts, internal tools, and know-how. We also retain the right to display completed work in our portfolio, website, and marketing materials unless you request otherwise in writing.

All content on vzode.com — including text, graphics, logos, and design — is the property of Vzode and may not be reproduced without our written permission.

Our work often involves third-party platforms such as hosting providers, domain registrars, WordPress and its plugins, Meta (Facebook/Instagram), Google, YouTube, and AI service providers. Your use of these platforms is governed by their own terms, and we are not responsible for their availability, pricing changes, policy decisions, or outages.

Where accounts (e.g., ad accounts, social pages, hosting) are created in your name, you are the owner of those accounts and responsible for their charges and compliance with platform policies.

Both parties agree to keep confidential any non-public business information shared during a project — including strategies, pricing, credentials, and customer data — and to use it only for the purposes of the project. This obligation survives the end of our engagement.

We deliver our services with professional skill and care. However, digital marketing outcomes depend on many factors outside our control, so we do not guarantee specific results — such as rankings, traffic, engagement, leads, or sales — unless expressly stated in writing.

The website and services are otherwise provided "as is" to the maximum extent permitted by law. We include a 14-day post-launch support window for websites we build, covering fixes to defects in our delivered work.

To the maximum extent permitted by law, Vzode is not liable for indirect, incidental, or consequential losses — including lost profits, lost data, or business interruption — arising from our services or your use of vzode.com.

Our total aggregate liability for any claim relating to a project is limited to the amount you paid us for that project in the six (6) months preceding the claim.

Either party may end a project or ongoing service with written notice as set out in the Project Agreement (for retainers, 14 days' notice unless agreed otherwise). On termination, you must pay for all work completed up to the effective date. Refunds, where applicable, are handled under our Refund & Cancellation Policy.

We may suspend or terminate services immediately if you breach these Terms, fail to pay, or use our work for unlawful purposes.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes will be subject to the exclusive jurisdiction of the courts of Sri Lanka, after both parties have first attempted in good faith to resolve the matter directly.

We may update these Terms from time to time. The latest version will always be published on this page with its "Last updated" date. Continued use of our website or services after changes take effect means you accept the updated Terms.

Questions about these Terms? We're happy to help.