Refund &CancellationPolicy.

Vzode provides digital services — websites, content, social media management, AI automation, and creative work — rather than physical products. This policy explains when cancellations and refunds apply, so expectations are clear on both sides before a project begins.

Advance deposits secure your slot in our schedule and cover project planning, research, and initial work that begins immediately after acceptance. For this reason, deposits are non-refundable once we have commenced work on your project.

If you cancel before we have started any work, we will refund your deposit minus any payment-processing fees and costs already incurred on your behalf (such as domains or licenses purchased).

You may cancel a project at any time by writing to info@vzode.com. If we have not yet started work, any amounts paid beyond the deposit will be refunded in full.

If you cancel after work has begun, the following applies:

• Deposit — retained by Vzode (non-refundable).
• Completed work — payable in full. Any completed milestones or deliverables you have approved are charged at the agreed rate.
• Work in progress — charged proportionally, based on the stage of completion at the cancellation date.
• Undelivered work — any payments you have made for work we have not started will be refunded on a pro-rata basis.

We will provide a clear breakdown showing how the refund amount was calculated. Draft materials and unfinished work remain the property of Vzode and are not released on a cancelled project.

Ongoing services (such as social media management, content packages, and website maintenance) may be cancelled with 14 days' written notice. The current billing cycle is payable in full once work for that cycle has begun, and no refunds are issued for partially used months.

Prepaid future months that have not yet started will be refunded in full.

If you paid the full project fee upfront and cancel mid-project, we treat the standard deposit portion (typically 50%) as the non-refundable deposit, charge for completed and in-progress work as described above, and refund the remainder attributable to undelivered work.

• Deposits, once work has commenced.
• Completed and delivered work that has been approved or handed over.
• Third-party costs — domains, hosting, premium plugins and themes, stock assets, software licenses, and advertising spend already committed on your behalf.
• Delays caused by the client — projects paused or closed due to missing content, feedback, or payment are not eligible for refunds on that basis.

If a deliverable doesn't meet the agreed brief, tell us — that's what revision rounds are for. We will always work with you in good faith to revise the work within the agreed scope before any question of refunds arises. Dissatisfaction with work that matches the approved brief and scope is addressed through revisions, not refunds.

Email info@vzode.com from the address associated with your project, including your project name and the reason for the request. We will:

• Acknowledge your request within 2 business days.
• Confirm the refund amount (if any) with a written breakdown.
• Process approved refunds within 7–14 business days to your original payment method, where possible.

Bank charges or payment-gateway fees on refunds may be deducted from the refunded amount.

Please contact us before initiating a chargeback or payment dispute — almost every issue can be resolved directly and much faster. Chargebacks filed on legitimately delivered work may result in suspension of services and recovery of amounts owed.

Questions about cancellations or refunds? Reach out any time.